List of ErrorsThe payment failed because the customer previously requested a stop on recurring billing through their bank or payment provider. The issuing bank honored this request and is now blocking further charges on the card.

Root Cause

• Customer-initiated cancellation: The customer contacted their bank or payment provider to stop future billing.
• Bank instructions: The issuing bank honored the customer's request to block recurring transactions.
• Mandate cancellation: In some regions, mandates for recurring payments can be revoked by the customer, leading to automatic declines for further charges.

Troubleshooting and Solutions

• Inform the customer that their transaction failed because they previously requested the cancellation of a recurring billing agreement.
• Ask the customer to confirm if they still wish to use the service or reactivate their subscription.
• Ask the customer to complete a new authorization or payment setup if they want to continue.
• Check with the payment gateway to confirm the cancellation request and any restrictions applied.
• Ensure no future billing attempts are made without customer reauthorization.