Root Cause

• Bank-imposed restrictions: Some banks enforce strict maximum limits for security reasons.

• Gateway or merchant configurations: The payment gateway or merchant account settings define maximum allowable transaction amounts.

• Gateways impose transaction limits based on merchant configurations and regulatory requirements.

Troubleshooting and Solutions

• Review your transaction limits across all payment gateways and payment methods.

• Communicate with your payment gateway representatives to understand your current limits and the process for requesting increases.

• Inform customers proactively if a transaction cannot be processed due to limit constraints and guide them on alternative payment methods or splitting payments.