List of ErrorsThe payment failed due to a temporary authorization issue with the card. This happens when the card is pending activation, pending deactivation or replacement, has a temporary hold, is undergoing account maintenance, or has exceeded a purchase limit.
gateway.transaction_authorization.temp_auth_issue
Recommended Customer Message
The authorization for your transaction cannot proceed because your card is in a transitional state, such as pending activation or deactivation. Please contact your card issuer's customer service for assistance in resolving this issue.Root Cause
- Card pending activation: The card has been issued but has not yet been activated for use.
- Card pending deactivation or replacement: The card is scheduled for deactivation, possibly due to reissuance or reported issues.
- Temporary hold on the card: The issuing bank has placed a temporary restriction while processing updates to the card's status.
- Account maintenance or verification in progress: The cardholder's account is undergoing updates or verification, affecting card usability.
- Limit exceeded: The card could have exceeded the purchase limit in a given period of time.
Troubleshooting and Solutions
- Advise the customer to contact their card issuer's customer service to verify and resolve the card's activation status.
- Recommend using an alternate payment method if the issue cannot be immediately resolved.
- Retry the transaction after the card status is confirmed as active and authorized for transactions.
- Clearly inform the customer that transactions cannot proceed until the card's transitional state is resolved.
- Encourage the customer to check if they have received a replacement card and ensure it is properly activated.