List of ErrorsThe payment was declined by the issuing bank without a specific reason (Do Not Honor). This is a general decline that can occur when transaction limits are exceeded, there are account issues, or security or fraud prevention triggers are activated.

Root Cause

• General decline from bank: The issuing bank declined the transaction without providing a specific reason.
• Exceeded transaction limits: The customer has exceeded their daily or per-transaction spending limit.
• Account issues: The bank account or card has unresolved issues such as insufficient funds, pending verification, or account restrictions.
• Security or fraud prevention trigger: The transaction was flagged as suspicious by the bank's fraud detection systems.

Troubleshooting and Solutions

• Advise your customer to contact their bank for clarification on the decline reason and resolve any outstanding issues.
• Suggest using a different payment method or card if immediate transaction completion is required.
• Retry the transaction after some time or once the issuing bank or customer confirms the issue has been resolved.
• Ensure the payment system provides clear error messages to guide your customers on the next steps when this decline occurs.
• Consider implementing alternative payment options at checkout to reduce abandonment due to such declines.