List of ErrorsA timeout during processing. This happens when the transaction processing exceeds time limits, network latency causes delays, the gateway experiences high server load, or large or complex requests take too long to process.
gateway.technical.timeout
Recommended Customer Message
There was a timeout while processing your payment. Please ensure your connection is stable and try again. If you still need help, reach out to your payment provider.Root Cause
- Transaction processing exceeded time limits: The gateway or downstream system did not respond within the expected timeframe, resulting in a timeout.
- Network latency or instability: Poor network connectivity caused delays in communication between the gateway and underlying systems or between the gateway and Chargebee.
- High server load on gateway: The payment gateway experienced heavy traffic, delaying transaction responses.
- Unoptimized request handling: Large or complex requests took too long to process, leading to timeouts.
Troubleshooting and Solutions
- Ask the customer to retry the payment after a short wait.
- If this issue is related to a specific payment method, recommend that customers use a different payment method.
- Contact Chargebee Support to validate the timeout configurations.