List of ErrorsThe card issuer's systems are inoperative. This happens when the issuer's systems are down, there are connectivity issues, the issuer is undergoing maintenance, or there is a temporary technical fault.
gateway.technical.issuer_inoperative
Recommended Customer Message
The payment failed due to a technical issue. Please try again with the same card, or use a different card.Root Cause
- Downstream issuer system is down: The gateway or downstream is temporarily unavailable, preventing payment authorization.
- Connectivity issues with the issuer: The payment gateway is unable to establish a stable connection with the issuer's network.
- Issuer undergoing maintenance: The card issuer may be performing scheduled or unscheduled system maintenance.
- Temporary technical fault: A transient system error at the issuer's end is preventing transaction processing.
Troubleshooting and Solutions
- Advise the customer to retry the transaction after some time using the same card.
- If the issue persists, suggest using a different payment method or card.
- Monitor the gateway's status for any ongoing outages or maintenance notifications.
- Contact the payment gateway support team if this error occurs frequently to confirm connectivity with the issuer.