List of ErrorsA technical issue at the payment gateway. This happens when the gateway encounters a transient system failure, network connectivity is interrupted, or the gateway is experiencing high traffic or maintenance.
gateway.technical.could_not_process
Recommended Customer Message
Your operation could not be processed due to a technical error. Try again. Contact support if the problem persists.Root Cause
- Temporary gateway system failure: The payment gateway encountered a transient technical issue.
- Network connectivity issues: Communication between the merchant's system and the gateway was interrupted.
- High gateway load or maintenance: The gateway was experiencing high traffic or undergoing scheduled maintenance at the time of the request.
Troubleshooting and Solutions
- If the issue persists, recommend using an alternate payment method to complete the transaction.
- Monitor gateway status pages or notifications for known outages or maintenance events.
- Contact Chargebee Support if repeated failures occur.
- Implement automatic retry logic with appropriate delay intervals to handle transient failures gracefully.