List of ErrorsThe payment method is in an unexpected state. This can happen when the payment method is not in a valid state for processing, a previous transaction was interrupted, or the gateway encountered an unexpected condition. Contact your payment gateway support if the problem persists.
gateway.payment_method.unexpected_state
Recommended Customer Message
Your payment cannot be processed due to an unexpected issue. Try again or contact support for help.Root Cause
- Invalid payment method state: The payment method is not in a valid state for processing transactions.
- Interrupted previous transactions: Incomplete or interrupted prior transactions left the payment method in an inconsistent state.
- Temporary gateway issue: The payment gateway encountered an unexpected state while processing the transaction.
- Gateway integration errors: Incorrect API request sequence or invalid state transitions in the payment flow.
Troubleshooting and Solutions
- Ask the customer to retry the transaction after a short interval.
- Verify the payment method is active and correctly set up for processing.
- If the issue persists, ask the customer to add the payment method again before retrying.
- Contact the payment gateway support team if the issue persists across multiple attempts.