Root Cause

Payment method not activated: The selected payment method has not completed the activation or verification process.

Manual activation required: Some payment methods require manual approval or verification by the gateway.

Incomplete setup: Required setup steps for enabling the payment method in the gateway are pending.

Expired activation link or token: The activation process was initiated but not completed within the required time frame.

Troubleshooting and Solutions

• Ensure that the payment method is accepted by the merchant and is configured correctly in the merchant account.
• Contact the payment gateway or support team if the activation process cannot be completed.

Ask the customer to

• Complete the activation or verification process for the selected payment method.
• Verify the payment method status in Chargebee and the payment gateway dashboard.
• Retry the transaction after successfully activating the payment method.
• Remove and re-add the payment method if activation remains incomplete or fails.