List of ErrorsThis error occurs because PayPal validation was unsuccessful. This can happen when the customer's PayPal account has not completed required verification, credentials are incorrect, the account has restrictions, or payment authorization failed.
gateway.payment_method.paypal_validation_failed
Recommended Customer Message
There was a problem validating your PayPal account. Please verify your PayPal details and try again, or use a different payment method.Root Cause
- Unverified PayPal account: The customer's PayPal account has not completed the required verification steps.
- Incorrect PayPal account details: The PayPal credentials provided are incorrect or incomplete.
- Account restrictions: The customer's PayPal account has limitations placed on it due to unresolved issues or pending verifications.
- Payment authorization failure: PayPal failed to authorize the payment due to account configuration or compliance issues.
Troubleshooting and Solutions
- Ask the customer to verify their PayPal account and ensure all required verifications are completed.
- Request the customer to double-check their PayPal login details and payment authorization status.
- Recommend using a different payment method if the issue cannot be resolved immediately.
- Contact PayPal support if the customer's account appears valid but transactions continue to fail.
- Clearly communicate to customers any account validation requirements before initiating PayPal payments.