ChargebeeAPI
List of ErrorsThe payment method could not be found. This can happen when the payment method has been removed or deleted, the provided details are incorrect, or there is a synchronization issue between your system and the payment gateway.

Recommended Customer Message

The payment method was not found. Please check your payment details and try again or use a different payment method.

Root Cause

  • Payment method removed or deleted: The payment method was removed from the customer's account or the payment gateway.
  • Incorrect payment details: The payment method information provided is incomplete or contains errors.
  • Gateway synchronization issue: The payment method was not properly synced between the merchant system and the payment gateway.

Troubleshooting and Solutions

  • Ask the customer to verify that the correct payment details have been provided.
  • Ensure the payment method is still active and available in the system.
  • Retry the transaction after confirming or updating the payment method details.
  • Recommend using a different payment method if the current one cannot be found or recovered.
  • Contact the payment processor if the issue persists despite correct information.