Root Cause

• Gift card inactive or deactivated: The gift card is currently not active or has been deactivated by the issuer.
• Insufficient balance: The gift card does not have enough balance to cover the transaction amount.
• Expired gift card: The gift card has passed its validity period and is no longer usable.
• Incorrect gift card details: The card number or associated information entered is invalid or incorrect.

Troubleshooting and Solutions

• Ask the customer to verify the gift card details and ensure they are entered correctly.
• Ask the customer to check the available balance on the gift card before attempting the transaction again.
• Advise the customer to use an alternative payment method if the gift card remains unavailable.
• Recommend contacting the gift card issuer’s customer support for further assistance.
• Ensure that the payment system correctly identifies and supports valid gift card transactions.
• Reach out to Chargebee support if the payment gateway recommends any changes in the integrations to support Gift cards specifically.