List of ErrorsAn issue with the gift card. This can happen when the gift card is inactive or deactivated, has insufficient balance, has expired, or has incorrect details entered.
gateway.payment_method.gift_card_issue
Recommended Customer Message
The specified gift card is not available for use at this time. Please check the card details or contact customer support for assistance.Root Cause
- Gift card inactive or deactivated: The gift card is currently not active or has been deactivated by the issuer.
- Insufficient balance: The gift card does not have enough balance to cover the transaction amount.
- Expired gift card: The gift card has passed its validity period and is no longer usable.
- Incorrect gift card details: The card number or associated information entered is invalid or incorrect.
Troubleshooting and Solutions
- Ask the customer to verify the gift card details and ensure they are entered correctly.
- Ask the customer to check the available balance on the gift card before attempting the transaction again.
- Advise the customer to use an alternative payment method if the gift card remains unavailable.
- Recommend contacting the gift card issuer's customer support for further assistance.
- Ensure that the payment system correctly identifies and supports valid gift card transactions.
- Reach out to Chargebee support if the payment gateway recommends any changes in the integrations to support gift cards specifically.