List of ErrorsA temporary issue with the card. This can happen when the card issuer is experiencing service disruptions, the card is under review, there is payment network instability, or high transaction volume is causing delays.
gateway.payment_method.card_temp_issue
Recommended Customer Message
There may be an issue with your credit card or a temporary problem at your card-issuing bank. Please try again. If the decline persists, consider using a different card or payment method.Root Cause
- Temporary bank-side issues: The card issuer is experiencing temporary service disruptions or processing delays.
- Card under review or flagged: The card has been temporarily restricted due to suspicious activity or internal security checks by the issuer.
- Payment network instability: Issues in the payment processing network are affecting transaction authorization.
- High transaction volume: The card issuer is handling a high volume of transactions, causing delays or timeouts in processing.
Troubleshooting and Solutions
- Retry the transaction after a short interval to allow any temporary issues to resolve.
- Suggest using a different card or payment method if the problem persists.
- Recommend the customer contact their card issuer to check for any temporary restrictions or account holds.
- Clearly communicate the reason for the transaction failure and suggest corrective steps.
- Monitor transaction patterns and escalate to the payment gateway if frequent temporary issues occur.