List of ErrorsYour payment gateway account is invalid or inactive. This happens when your account is deactivated, suspended, under review, or has incorrect credentials configured.
gateway.merchant_account.invalid_merchant
Recommended Customer Message
We're unable to process your transaction with this merchant. Please check with the merchant or try another payment method.Root Cause
- Inactive or invalid account: Your account is deactivated, suspended, or not properly configured for processing transactions.
- Account under review: The payment gateway has temporarily disabled the payment gateway account due to pending compliance or verification checks.
- Incorrect credentials: Invalid or outdated credentials are being used for payment processing.
- Gateway restrictions: The gateway has flagged or blocked your account due to policy violations or regulatory concerns.
Troubleshooting and Solutions
- Verify the payment gateway account status and ensure it is active and properly configured for processing transactions.
- Contact the payment gateway support team to resolve any account restrictions or reactivation requirements.
- Retry the transaction only after the merchant account is confirmed to be valid and active.
- Inform customers of the issue and provide alternative payment options if immediate resolution is not possible.
- Implement proactive monitoring to receive alerts on any changes to the merchant account status.