Root Cause

• Mandate usage limit exceeded: The recurring payment mandate has surpassed the allowed transaction count or total amount limit set by the payment provider.
• Incorrect mandate configuration: The mandate was not configured to handle the requested transaction frequency or value.
• Mandate validity expired: The mandate has reached its end date or validity period, preventing further transactions.
• Regulatory or payment provider restrictions: Restrictions imposed by the payment provider or regional regulations limit the mandate’s usage.

Troubleshooting and Solutions

• Advise the customer to review and, if required, update the mandate details with their payment provider.
• Suggest initiating a new mandate with updated transaction limits to support future payments.
• Retry the transaction only after confirming that the mandate’s limits have been adjusted or reset.
• Contact the payment gateway provider for assistance in reviewing the mandate configuration and resolving limit-related issues.