Root Cause

• Billing agreement has been canceled by the customer: The customer intentionally terminated the billing agreement with the payment provider.
• Payment provider or gateway terminated the agreement: The agreement was canceled due to non-compliance, inactivity, or policy changes.
• Agreement expired: The billing agreement reached its expiration date and was not renewed.
• Payment method linked to the agreement is no longer valid: The underlying payment method was removed or became inactive, leading to automatic agreement cancellation.

Troubleshooting and Solutions

• Advise the customer to verify the status of their billing agreement directly with their payment provider.
• Request the customer to create a new billing agreement if they wish to continue using recurring payments.
• Suggest using an alternate payment method to complete the current transaction.
• Verify the merchant's system integration to ensure it accurately reflects billing agreement statuses before initiating transactions.
• If needed, contact the payment gateway support team to review the agreement history and confirm its cancellation details.