List of ErrorsThe customer or payment profile could not be found. This happens when the provided profile ID does not exist in the payment gateway, the information is incorrect or outdated, or the profile has been deleted or deactivated. Contact your payment gateway for further assistance if the issue persists.

Root Cause

• Profile missing: The provided customer or payment profile ID does not exist in the payment gateway system.
• Incorrect profile details: The customer or payment profile information submitted during the transaction is incorrect or outdated.
• Deleted or deactivated profile: The customer's payment profile was previously removed or deactivated from the gateway.
• Synchronization issues: The merchant's system is not properly synchronized with the payment gateway, leading to profile lookup failures.

Troubleshooting and Solutions

• Ask the customer to verify and update their payment information before retrying the transaction.
• Ensure that the correct and active customer or payment profile ID is used in the request.
• If the profile has been deleted or deactivated, request the customer to create or provide a new payment profile.
• Retry the transaction after confirming the availability of the correct customer or payment profile in the gateway.
• Contact the payment gateway support team if the issue persists despite providing valid profile details.