List of ErrorsThe contactless transaction could not be completed and requires a fallback to another method. This happens when the transaction amount exceeds contactless limits, the card issuer requires additional authentication, or there are technical issues with the contactless reader.

Root Cause

• Contactless limit exceeded: The transaction amount exceeded the allowed limit for contactless payments, triggering a fallback to another method.
• Card issuer security policy: The issuer requires additional authentication for certain transactions, disabling contactless for this attempt.
• Technical issues with contactless reader: The payment terminal failed to properly read the card using contactless mode.
• Fallback not completed: The customer did not proceed with the fallback method (chip insert, PIN entry, or swipe).

Troubleshooting and Solutions

• Recommend using a different payment method if the issue persists.
• Advise the customer to retry using an alternative card entry method, such as inserting the card and entering their PIN or swiping the card.
• Ensure the payment terminal is functioning correctly and supports fallback handling.
• If this issue occurs frequently, consider reviewing terminal settings or contacting the payment gateway for troubleshooting.