Root Cause

• Payment method service issue: The selected payment method is currently experiencing service issues or not supported.

• Temporary technical issues: Network downtime or processing delays at the payment gateway or acquiring bank.

• Processor-related issues: The acquiring bank or payment processor is unable to handle the transaction at this time due to internal constraints.

Troubleshooting and Solutions

• Advise the customer to retry the transaction after some time, as this may be a temporary issue.

• Suggest using an alternative payment method if the transaction continues to fail.

• Ensure all required payment information is correctly entered and meets the expected format.

• Monitor the payment gateway status and contact their support if the issue persists across multiple transactions.

• Recommend the customer contact their bank to check for any transaction holds or payment restrictions on their account.