Root Cause

• Violation of local or international laws: The transaction involves products, services, or financial activities that are prohibited by law.

• Sanctions or regulatory restrictions: The transaction may involve a sanctioned country, individual, or organization restricted under regulatory guidelines.

• Prohibited transaction type: The attempted transaction type (e.g., gambling, illicit goods, or high-risk financial services) is restricted by the payment gateway or regional regulations.

• Attempted circumvention of legal restrictions: The transaction may have triggered detection systems designed to prevent illegal financial activities such as money laundering or fraud.

Troubleshooting and Solutions

• Inform the customer that the transaction cannot be processed as it violates legal or regulatory requirements.

• Suggest the customer review their intended purchase or transaction to ensure compliance with applicable laws.

• Consult the payment gateway or legal team for clarification on the specific regulatory violation.

• If possible, guide the customer to select alternative, legally compliant services or payment methods.

• Update your product catalog and transaction checks to prevent offering restricted services or products that violate the law.