List of ErrorsA dispute has been initiated for a debit transaction with their bank. This typically occurs when the customer does not authorize or recognize the debit, is dissatisfied with the product or service, or has identified a billing error such as a duplicate charge.

Root Cause

• Customer-initiated dispute: The customer has formally disputed a debit payment with their bank.
• Unrecognized or unauthorized debit: The customer claims the debit was not authorized or is unfamiliar with the transaction.
• Product or service dissatisfaction: The customer disputes the debit payment due to dissatisfaction with the product or service.
• Billing error: The customer identified an overcharge or duplicate debit from their account.

Troubleshooting and Solutions

• Review the disputed debit transaction details in Chargebee and the payment gateway.
• Contact the customer to understand the reason for the dispute and offer a resolution if possible.
• Gather and provide supporting documentation (such as proof of authorization, invoices, or service delivery confirmation) to the payment processor if required.
• Monitor the dispute resolution process closely and respond promptly to any chargeback or inquiry notifications.
• Implement clearer transaction descriptors, customer-friendly return policies, and improve customer communication to reduce future disputes.