List of ErrorsAn incorrect account hierarchy or configuration issue. This happens when the bank account has not been fully set up, permissions are missing, or there is a misconfiguration in the payment gateway or merchant account settings.

Root Cause

• Incomplete account setup: The bank account has not been fully configured to support the required transaction types.
• Incorrect hierarchy configuration: The account is linked under an incorrect hierarchy or parent-child relationship within the payment system.
• Missing account permissions: The necessary permissions or roles required for processing transactions are not assigned to the account.
• Gateway misconfiguration: The payment gateway configuration in Chargebee has incomplete or incorrect hierarchy settings impacting transaction processing.

Troubleshooting and Solutions

• Review and correct the account hierarchy configuration in the payment gateway or your internal system.
• Ensure all necessary permissions and roles are properly assigned to the account.
• Retry the transaction only after confirming that the account setup is complete and correctly configured.
• If the issue persists, contact the payment gateway and Chargebee support team for further investigation and resolution.