Root Cause

• Non-SEPA account: The provided bank account is not part of the Single Euro Payments Area (SEPA) network and cannot process SEPA Direct Debit transactions.

• Unsupported account type: The account type does not support SEPA Direct Debits (e.g., savings accounts or certain business accounts).

• Bank limitations: The customer's bank does not offer SEPA Direct Debit services for their account.

• Incorrect account details: The IBAN or bank details provided do not belong to a SEPA-participating bank.

Troubleshooting and Solutions

• Ask your customer to use a different bank account that supports SEPA Direct Debits.

• Verify that the customer has provided the correct IBAN and bank details.

• Recommend your customer to use an alternative payment method if a SEPA-compliant account is not available.

• Clearly inform your customers during checkout about payment method requirements related to SEPA.

• Retry the transaction only after confirming that the provided account supports SEPA Direct Debits.