List of ErrorsThe account holder name provided does not match the name registered with the bank. This happens when there is a mismatch between the name entered during payment and the official name on the bank account records.

Root Cause

• Incorrect name entered: The name provided does not match the official account holder's name as recorded by the bank.
• Formatting issues: The name was entered with incorrect capitalization, extra spaces, or special characters that caused validation failure.
• Bank verification failure: The bank was unable to match the provided name with their records during validation.
• Nickname or informal name used: The customer entered a nickname or variation of their legal name, which does not match bank records.

Troubleshooting and Solutions

• Ask the customer to verify and re-enter the correct legal name as registered with their bank.
• Ensure the name is entered without extra spaces, special characters, or incorrect formatting.
• Retry the transaction after correcting the account holder's name.
• Recommend the customer contact their bank if they are unsure of the exact name associated with the account.
• Implement clear field instructions to guide customers on providing the correct name format.