List of ErrorsThe bank account has not completed the required verification process. This happens when mandatory verification steps, such as micro-deposit confirmation or document submission, have not been completed.

Root Cause

• Pending verification: The customer's bank account has not completed the mandatory verification process required for transactions.
• Incomplete micro-deposit verification: The customer did not verify the micro-deposit amounts sent by the payment gateway or bank. This is applicable only for certain Direct Debit schemes.
• Documents not submitted: Required identity or account ownership documents have not been provided to the bank.
• Bank policy restrictions: Some banks restrict transactions until the verification process is fully completed.

Troubleshooting and Solutions

• Ask the customer to complete the bank account verification process as instructed by their bank or financial institution.
• If micro-deposit verification is required, ensure the customer has checked and confirmed the deposited amounts.
• Retry the transaction only after the account has been successfully verified.
• Recommend the customer use an alternative verified payment method if immediate payment is necessary.
• Clearly communicate the need for account verification before attempting future transactions.