List of ErrorsThe bank account does not support the transaction currency. This happens when the account is not configured for multi-currency transactions or when the specified currency is not available for the account due to bank or regulatory restrictions.

Root Cause

• Unsupported currency: The customer's bank account is not configured to handle transactions in the specified currency.
• Account type restrictions: The bank account does not support multi-currency transactions or foreign currency payments.
• Missing currency configuration: The required currency has not been enabled or configured for the bank account.
• Regulatory restrictions: The bank imposes restrictions on handling specific foreign currencies due to compliance or regulatory policies.

Troubleshooting and Solutions

• Ask the customer to contact their bank to confirm if their account supports the specified transaction currency.
• Recommend the customer use a different bank account or payment method that allows multi-currency or foreign currency transactions.
• Clearly inform customers about supported currencies during checkout to help them select the appropriate payment method.
• Avoid retrying the transaction until the account configuration supports the desired currency.
• Suggest using a currency-compatible account or enabling multi-currency support if offered by the bank.