List of ErrorsThe bank account has a Direct Debit block in place. This happens when the bank or the account holder has restricted the account from processing Direct Debit transactions, either due to a customer request, security concerns, or compliance reasons.

Root Cause

• Direct Debit block initiated: The bank has restricted the account, preventing Direct Debit transactions.
• Customer-requested block: The account holder has requested the bank to block Direct Debits on their account.
• Security or compliance reasons: The account has been blocked due to compliance reviews or suspicious activity.
• Account under investigation: The bank is investigating the account, and all automatic debit transactions have been suspended.

Troubleshooting and Solutions

• If the customer wishes to continue using this payment method, ask them to contact their bank to lift the Direct Debit block.
• Recommend the customer use an alternative payment method or bank account that allows Direct Debits.
• Do not retry the transaction until the customer confirms that the block has been removed.
• Clearly communicate to the customer the reason for the transaction failure and the required next steps.
• Remove the blocked account from saved payment methods to avoid further transaction failures.