Root Cause

• Account activity limits reached: The customer's bank account has exceeded the allowed number of transactions or activity limit set by the bank.

• Daily, monthly, or transaction cap enforced: The bank has imposed limits on the number or value of transactions within a specific time period.

• Account type restrictions: The account type (e.g., savings account) limits the frequency or volume of outgoing transactions.

• Bank-imposed security measures: Temporary limits have been applied due to recent unusual activity or as part of fraud prevention policies.

Troubleshooting and Solutions

• Ask your customer to contact their bank to review and adjust the transaction or activity limits.

• Recommend your customer to use an alternative bank account or payment method that supports higher transaction activity.

• Retry the transaction after the customer confirms the account limits have been increased or reset.

• Clearly inform the customer about the activity limit failure and suggest actionable next steps.

• Ensure the payment system does not automatically retry the transaction repeatedly if limits are known to be reached.